Remote, The Member Services Concierge serves as the primary frontline support resource for members and prospective members. This role delivers timely, accurate, and friendly assistance related to membership, renewals, account access, and event registration. The position also provides light administrative and logistical support for leadership committees as needed. ESSENTIAL RESPONSIBILITIES Member Communications, Email Inbox, Membership Dues & Registration Support Monitor and respond to member inquiries via email, phone, and Microsoft Teams provide timely, accurate, and friendly service. Manage the membership@nirsa.org and nirsa@nirsa.org inboxes.   Serve as the first point of contact for questions related to membership, renewals, benefits, and account access; independently resolve issues when possible and coordinate with staff for items requiring escalation. Support event registration by assisting members with navigating the registration system, processing payments, locating confirmations and invoices, and troubleshooting common challenges. Partner with Data & Accounting Manager to assist with event registration tasks as needed. Document all member interactions in the association management system (iMIS). Develop and maintain proficiency in iMIS, including data entry, account updates, and basic troubleshooting. Identify common questions and recurring issues; recommend improvements to workflows, email templates, FAQs, and training materials to enhance the member experience. Additional Responsibilities Participate in team meetings and training to remain current on membership policies, systems, and events. Some travel 1-2 times per year may be required.  MINIMUM QUALIFICATIONS AND EXPERIENCE Required: High school diploma or GED or 2-3 years of experience in association operations, customer service, or administrative support in a member-centric association. Strong customer service orientation. Delivers warm, friendly, and patient customer service while representing the organization professionally and building rapport quickly. Communicates clearly across email, phone, and Teams, translating technical issues into simple, member friendly language. Stays highly organized by managing multiple inboxes, tracking inquiries, and documenting details accurately. Solves common membership and registration issues independently and uses sound judgment about when to escalate. Learns systems quickly, navigates AMS tools confidently, and adapts easily to new processes or software updates. Remains calm under pressure, prioritizes effectively during high inquiry volume, and consistently contributes a positive, member-centric experience. Works effectively in a fully remote environment by staying connected, communicating proactively, and participating actively with the team. High attention to detail and accuracy regarding transactions and documentation. Highly collaborative and team-oriented personality. Excellent communication skills, both written and oral. Ability to establish and maintain effective working relationships with staff and members in a remote environment. Strong general computer skills, including competence with MS Word, Excel and Teams. Preferred: Associates degree in communications, psychology, or similar fields beneficial to nonprofit membership management, and/or certification(s) in customer service, nonprofit management, or similar. CRM / AMS software proficiency, preferably iMIS   PHYSICAL DEMANDS & REQUIREMENTS   The position requires prolonged sitting or remaining in a stationary position, occasional movement such as retrieving files and navigating a home office setup, visual acuity for screens and documents, frequent and prolonged use of a computer keyboard and mouse to perform data analysis and communication tasks, and ability to effectively communicate with team members via written and oral means, including phone and video conferencing products. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.  Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. 25 hours per week minimum with occasional 1-4 additional hours per week at peak times. 401K plan.

D.C., Endocrinologists are at the core of solving the most pressing health problems of our time, from diabetes and obesity to infertility, bone health, and hormone-related cancers. The Endocrine Society is the world’s oldest and largest organization of scientists devoted to hormone research and physicians who care for people with hormone-related conditions. Our inclusive community is made of scientists, physicians, educators, nurses, and students in 122 countries.   Reporting to the Associate Director, Digital Marketing, the Specialist, Digital Marketing provides marketing solutions to improve member engagement, increase revenue, and grow Society brand awareness. This position works across digital marketing channels including email, web, and social media.  The specialist will be responsible for assisting in the implementation and ongoing support of digital marketing activities across our entire portfolio.   What you’ll bring to the job: BA/BS, preferably in marketing, communications, or related field. Minimum of 2-4 years’ work experience, preferably in medical association/not-for-profit organization. Must have demonstrated experience managing integrated marketing campaigns, inclusive of social media, and content marketing. Excellent verbal and written communication skills, with demonstrated ability communicating effectively across multiple mediums and digital platforms. Must be articulate, with the ability to work collaboratively. Must be a multi-tasker who thrives in a fast-paced, ever-changing environment. Proactive and self-motivated, with the ability to problem-solve and comfort level exploring new technologies and strategies to improve the customer/member experience and increase opportunities for online discussions and the sharing of information. Must be creative and demonstrate an entrepreneurial attitude. Proven ability to keep abreast of industry trends to ensure messaging is relevant and differentiated. Commitment to continuously growing your professional network and professional development. Flexible when working with others but have a sense of urgency toward meeting deadlines. Proficiency in Microsoft Office Proficiency (Outlook, Word, PowerPoint and Excel) required. Ability to learn new technology as required. Occasional travel and ability to attend some weekend meetings as required.   Our Values: We believe in and empower our staff. We know that with our investment in their growth, they have an even greater potential to contribute to our organization. Our core values embody the character and culture of our staff – they guide our decision making, interactions and how we serve our members. As an organization, we are committed to: demonstrating responsible stewardship, treating one another with trust and mutual respect, supporting work life balance, sustaining an inclusive environment, and fostering an environment that encompasses communication, service, collaboration, results & innovation.      What you’ll own: Digital strategy support: Assist in the development of the tactical components of omnichannel digital marketing plans to support all Society initiatives: membership recruitment and retention, products, meetings and events, advocacy and leadership initiatives. Demonstrate an understanding of target audiences and segmentation, and shareable content appropriate for specific networks. Email Marketing: Provide design and implementation of the weekly e-newsletters and advertising placements; monthly publication deployments and advertising placements; select email marketing campaigns, list segmentation and advanced campaign filters, A/B testing, time optimization recommendation, tracking, and performance analysis. Social Media Management: Daily copywriting, copyediting, and scheduling of posts across platforms, inclusive of stories, reels and short videos, as well as integration of new channels that the Society may add to its portfolio; archival and tracking for patterns and trends; support ticket submissions and testing new functionalities for third party tools (SproutSocial, Canva, Link.Bio, etc.); and project management of all live meeting and global exhibit daily schedule planning and integrations across channels. Digital Trends and Analysis: Lead for weekly presentations to the entire department, creation of weekly PowerPoint decks, notification of trend insights and influencer engagement, as well as tracking metrics that will be used in related interdepartmental reporting, and reporting on weekly marketing metrics for select interdepartmental campaigns. Data integrity management for membership within our email marketing software to ensure members receive their member benefits; monthly reporting and team lead for suppressions and spam complaint removals; duplicative account integrations and discrepancy reporting; and monthly audience segmentation audits. Collaborate with internal stakeholders to ensure timing and placement of portfolio of work in relation to other Society initiatives and strategies; identify cross promotional opportunities and new strategies that align with best practices and trends. Maintain standardization for digital content across all digital platforms and work closely with team members to adhere to the brand center; and disseminate digital marketing SOPs. Play a contributing role in planning offers, developing calls to action, identifying new strategies and opportunities, reviewing campaign results, testing, and adjusting digital marketing plans according to results. Support Marketing leadership as requested to meet deadlines and fulfill responsibilities as an active member of the team. Annual Meeting Support: Live post and engage with members during ENDO; develop daily newsletters; plan, manage, and implement push notification schedule for the meeting’s mobile app. Develop SOP addendums for new processes and update existing SOPs to streamline efficiency. Collaborate with and manage marketing assistant on select tasks such as copyediting support, publication emails, and reporting.   What you’ll do well:   Project Management Consider the ability to plan and organize the work of a group, department or project and to establish effective priorities. Consider effective use of time. Handles projects responsibly (including expense management). Prioritizes as needed and meets deadlines. Communicates challenges/barriers to supervisor. Collaborates and shares progress with others to get the project completed. Demonstrates effective delivery of completed project. Creative Thinking Ability to look at situations from multiple perspectives. Tendency or ability of individual to do or create something new. Creates solutions to problems using novel methods and processes. As a contributor, develops a new product, service, method, or approach. Sponsors the development of new products, services, methods, or procedures. Proposes new approaches, methods, or techniques. Develops better, faster, or less expensive ways to do things. Works cooperatively with others to produce innovative solutions. Forward Thinking Anticipating the implications and consequences of situations and taking appropriate action to be prepared for possible contingencies. Anticipates possible problems and develops contingency plans in advance. Notices trends and develops plans to prepare for opportunities or problems. Anticipates the consequences of situations and plans accordingly. Anticipates how individuals and groups will react to situations and information and plans accordingly. Thoroughness Ensuring that one's own and other's work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and commitments have been fulfilled. Sets up procedures to ensure high quality of work; Monitors the quality of work by setting up; procedures; Acts to verify information; Checks the accuracy of own and others' work; Develops and uses systems to organize and keep track of information or work progress; Prepares for meetings and presentations; Organizes information or materials for others; Reviews and checks the accuracy of information in work reports. In addition to job-specific competencies, we strive to ensure that every interaction embodies the spirit of the Endocrine Society Core Competencies: Communication, Service, Collaboration, Results-Oriented and Innovation, in service of our members and colleagues. These competencies serve as a foundation for our work and outline a vision for our efforts, both internally and externally. Please reference the attached Core Competency document for a detailed overview.   What you’ll get out of it: Working with a staff that has passion for our mission, believes in one another and has fun. The chance to work in an environment that empowers staff to take informed risks and create new programs and services. A chance to make a contribution in a fun job with room to make it your own. A strong and competitive salary and benefits package that focuses on your well-being and financial health.   Statement on Inclusive Hiring Practices: The Endocrine Society embraces and celebrates the strength that unique backgrounds, perspectives, and experiences bring to our organization. We are committed to building and sustaining a culture of belonging, respect, and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, neurodivergence, national origin, or protected veteran status and will not be discriminated against on the basis of disability. This policy applies to all aspects of employment, including recruitment, placement, promotion, transfer, compensation, benefits, and termination. The Endocrine Society is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to our People Operations team.   Work Location: This position is located in Washington, DC and walking distance to Metro and major bus lines.  The Endocrine Society offers a flexible, hybrid work environment.  Employees are expected to work from the office at least 2 days per week to foster our collaborative culture and support cross-functional interaction.       E ndo c rine Society offers a convenient downtown DC location within walking distance of Farragut North/Farragut West and Foggy Bottom Metro stations. Qualified candidates interested in a purposeful work environment, competitive salaries and excellent benefits, including a generous TIAA- CREF retirement plan with 10% employer contribution, submit resume and cover letter with salary requirements.

Silver Spring, Maryland, The Solid Waste Association of North America (SWANA) is the leading association for public sector waste and resource management professionals across North America. With 47 Chapters spanning the U.S., Canada, the Caribbean, and the Pacific Basin, SWANA connects a diverse network of industry professionals committed to advancing from waste management to resource management. We support our members through technical education, training, credentialing, and research, while also advocating for the essential role our industry plays in protecting public health, supporting the economy, and building sustainable communities. Role Overview SWANA is seeking a detail-oriented and technically skilled professional to serve as Manager, Association Database & Technology. This role is responsible for the day-to-day administration, configuration, and optimization of SWANA's association management system (AMS). Experience with our AMS re:Members highly preferred, as well as related platforms and data integrations that support membership operations, chapter engagement, events, and communications. The ideal candidate brings hands-on AMS administration experience, a solid understanding of association business processes, and the ability to collaborate across departments to translate operational needs into effective technology solutions. This is a high-impact role for someone who is equally comfortable working in a database back-end as they are training a staff member or building a report for leadership. Key Responsibilities AMS Administration & Configuration Serve as the primary administrator for SWANA's association management system, re:Members. Manage and configure core AMS modules including membership, dues, events, committees, certifications, eCommerce, and communications. Maintain user profiles, roles, permissions, and security settings to ensure appropriate system access across the organization. Configure and manage system fields, record types, workflows, automation rules, and page layouts to support evolving business needs. Stay current with AMS and platform releases; assess impacts and coordinate updates and testing with staff and vendors. Data Integrity & Reporting Ensure the accuracy, completeness, and integrity of member, chapter, and organizational data within the AMS. Develop and maintain reports and dashboards for staff, chapter leaders, and leadership to support decision-making and performance tracking. Conduct regular data audits, deduplication, and quality assurance reviews. Support data imports, migrations, and cleanup projects tied to business initiatives. Maintain governance standards and ensure compliance with organizational data privacy practices. Business Process Support & Cross-Functional Collaboration Partner with membership, chapter relations, finance, marketing, events, and education teams to understand operational requirements and translate them into technical solutions. Optimize and document key workflows such as membership renewal cycles, chapter reporting, event registration, dues processing, and customer service queues. Serve as the primary internal resource for AMS-related questions, troubleshooting, and user support. Develop and maintain standard operating procedures and user documentation for AMS processes. Staff Training & User Enablement Provide onboarding and ongoing training to staff on AMS functionality, data entry standards, and system updates. Develop training materials, guides, and reference documentation for a variety of user skill levels. Proactively communicate system changes, enhancements, and best practices to internal users. Support chapter leaders and volunteers in using SWANA-provided technology tools and self-service portals. Integrations & Vendor Coordination Coordinate with AMS vendors and technology partners on system enhancements, escalated issues, and integration support. Assist with integrations between the AMS and third-party platforms such as marketing automation, payment processors, financial systems, and learning management systems. Monitor integration performance and troubleshoot data flow issues between connected systems. Evaluate new tools and technologies to support organizational needs and recommend solutions to leadership. Why SWANA? Be part of an evolution: Help shape the next chapter of SWANA’s transformation from waste to resource management. Meaningful mission: Contribute to sustainability, safety, and innovation across communities and industry. Purpose-driven team: Work with professionals aligned around SWANA’s strategic pillars: safety, sustainability, professional development, and member value. Work with flexibility: Hybrid-remote options plus a benefits package that includes generous leave, medical choices (including employer-funded HSA), and employer-paid life and disability. How to Apply Submit your resume, cover letter, and salary expectations to hr@swana.org. SWANA is an equal opportunity employer; all qualified candidates will be considered without regard to race, color, religion, national origin, gender, disability, or veteran status.   Qualifications Required Bachelor's degree in Information Systems, Business Administration, Computer Science, nonprofit management, or a related field, or equivalent professional experience. Minimum of 3 years of experience administering an association management system (AMS). Solid understanding of association business processes including membership lifecycles, dues management, event registration, committees, and certifications. Strong data management skills, including experience with data imports, audits, deduplication, and quality assurance. Ability to develop reports, dashboards, and data summaries for varied audiences, including staff and leadership. Excellent problem-solving skills with the ability to diagnose technical issues and implement practical solutions. Strong written and verbal communication skills; ability to translate technical concepts for non-technical staff. Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously. Must be based in Washington D.C. area. Preferred Hands-on experience with Impexium or re:Members AMS, including membership, events, committees, and self-service portal configuration. Experience working in a professional association, nonprofit, or membership-based organization. Familiarity with integrated platforms such as marketing automation tools (e.g., HubSpot), financial systems, or LMS platforms. Experience building and maintaining reports and dashboards using business intelligence tools. Knowledge of data privacy regulations and best practices relevant to member data management. Experience with API integrations or working alongside developers on system connectivity projects. Proficiency in Microsoft Office Suite, especially Excel (including data manipulation, pivot tables, and VLOOKUPs). Certified Association Executive (CAE) credential or interest in pursuing certification.