Washington, D.C., AcademyHealth offers a collegial environment, challenging work that makes an impact, excellent benefits, and a competitive salary.  Because we offer remote and hybrid work arrangements, candidates do not need to be physically located in the Washington, DC area. Us: AcademyHealth is the professional home and leading national organization for health services researchers (HSR), policymakers, and health care practitioners and stakeholders. We – together with our members and partners – increase the understanding of methods and data used in the field, enhance the professional skills of a vibrant and diverse community of researchers and research users, support evidence-based policy and practice, and advocate for the use of evidence to improve health and health care for all. Our core priorities include supporting the people (through training and resources), strengthening the systems (through capacity building and advocacy), and ensuring evidence gets used (through policy and practice implementation). We are committed to fostering an inclusive and equitable working environment.  You: A strategic and innovative leader who is energized by change and the opportunity to reimagine how an organization engages with its community. You bring a track record of developing and executing strategies that grow engagement, build strong relationships, and deliver value to diverse audiences. You are curious, creative, and comfortable challenging conventional approaches; you anticipate emerging opportunities and challenges and turn them into thoughtful, actionable strategies. You are a collaborative leader who builds trust, brings people together around a shared vision, and can move effectively between big-picture strategy and execution. We believe that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. As such, you do not need to match every listed expectation to apply for this position – applications are welcomed from a broad range of applicants.  How you’ll contribute:  The Director of Membership leads AcademyHealth’s strategy to redefine and strengthen how the organization builds relationships with and delivers value to its members and broader communities. This role will help AcademyHealth rethink what membership can and should look like—developing new approaches to recruitment, retention, engagement, and community-building that reflect the changing needs and expectations of our audiences.  Membership is central to AcademyHealth’s identity, and this role serves as a key source of expertise, relied upon to interpret trends, challenge assumptions, identify opportunities, and translate insights into strategy and action. The Director brings a strong understanding of the membership landscape to decisions ranging from day-to-day operations to Board-level planning. The Director of Membership reports to the Senior Director of Learning and Engagement and manages a team of two.  Lead the evolution of AcademyHealth’s membership strategy, including the current transformation of the member model, ensuring that membership remains relevant, compelling, and responsive to changing member and community needs.  Develop innovative approaches to recruitment, retention, and engagement, using member insights, data, emerging trends, experimentation, and best practices to test new ideas and continuously improve the member experience.  Serve as the organization’s internal expert and strategic advisor on membership, interpreting trends and data and translating insights into recommendations for senior leadership, the Board of Directors, Executive Committee, and Membership Committee.  Partner across the organization—including IT, Marketing, Meetings, Finance, and the Signature Centers—to ensure member needs and insights inform programs, benefits, experiences, communications, and systems that bring AcademyHealth’s member strategy to life.  Set strategic priorities and establish measures of success for membership, using data and analytics to assess performance, identify opportunities, anticipate challenges, and inform decision-making.  Lead and develop the membership team, creating a culture of collaboration, innovation, accountability, and continuous improvement.  Serve as a core member of the Customer Relationship Management (CRM) Team, driving organization-wide adoption and effective use of AcademyHealth’s CRM, Fonteva. Shape the CRM vision and strategy, identify opportunities to improve how teams use data and technology, and partner across the organization to develop reports, dashboards, workflows, and functionality that enable better decision-making and engagement.    Desired Qualifications:  Bachelor’s degree required or equivalent combination of education and experience; CAE or other relevant professional certification preferred.  Seven or more years of progressively responsible experience in membership, community engagement, association management, or a related field, with significant experience leading membership strategy. Experience directing a membership function within a professional association or society strongly preferred. Experience leading significant change or transformation, ideally including redesigning a membership model, value proposition, dues structure, engagement strategy, or related organizational approach, is preferred.  Experience leading and developing teams and fostering a highly collaborative, high-performing culture.  A strategic, curious, and creative thinker who challenges conventional approaches, identifies emerging opportunities, experiments with new ideas, and translates vision into action.  Demonstrated success developing and implementing strategies to attract, retain, and engage members, customers, or communities with diverse needs and expectations.  Strong understanding of membership trends, data, analytics, and the evolving role of associations and professional communities. Excellent communication and interpersonal skills, including the ability to influence and build relationships internally and externally; experience presenting membership strategy, performance, or recommendations to senior leaders and governing bodies is preferred.    Strong experience with Association Management/CRM systems (Fonteva or comparable), including driving organization-wide adoption, managing member data, improving user engagement, and streamlining operations. Commitment to AcademyHealth’s mission and to advancing diversity, equity, and inclusion.   What you should know: AcademyHealth is a hybrid work environment, with options for remote and office work. Applicants outside the metropolitan DC area are encouraged to apply.   We will be conducting our hiring process virtually and conducting interviews via phone or video. We will provide candidates selected for interviews with all the required instructions.   Salary range is is commensurate with experience and qualifications.

Remote/Virtual Office, PALTmed is seeking an experienced Certification Manager to manage and strengthen our certification programs supporting clinicians in post-acute and long-term care (PALTC) medicine. This is an exciting opportunity for a highly organized, customer-focused professional who enjoys improving processes, working with technology, and collaborating with applicants, certificants, physician leaders, staff, and vendors to deliver an efficient and positive certification experience. What You’ll Do As the Certification Manager, you will: Manage the day-to-day operations of PALTmed’s certification programs and certification portal. Support applicants and certificants throughout the initial certification and renewal processes, providing outstanding customer service and clear guidance. Evaluate certification processes, workflows, and systems to improve efficiency, reduce administrative burden, strengthen data integrity, and enhance the applicant experience. Work with technology vendors and internal stakeholders to troubleshoot issues, identify system needs, and implement enhancements and integrations. Develop, maintain, and update certification policies, workflows, standard operating procedures (SOPs), and the Certification Manual. Track certification metrics and develop reports and dashboards to monitor program performance and support decision-making. Maintain accurate and secure certification records and ensure certification-related website content and resources are current and easy to navigate. Serve as staff liaison to the Certification Council, coordinating meetings, materials, communications, decisions, and follow-up. Collaborate with Customer Service, Marketing, and other departments to ensure consistent certification information and support. Monitor certification industry trends, emerging technologies, and best practices and recommend opportunities to continually improve the program. What We’re Looking For Successful candidates will have: Bachelor’s degree or equivalent professional experience. Strong project management and organizational skills, with the ability to manage multiple priorities and deadlines. Excellent written and verbal communication skills. Strong interpersonal skills and the ability to work effectively with physicians, other health care professionals, volunteers, staff, and vendors. Experience learning, evaluating, and managing technology systems, including working with vendors or technology teams to troubleshoot issues and implement improvements. Strong critical-thinking and problem-solving skills. Demonstrated ability to collaborate across teams and work independently. Excellent customer service skills and a commitment to continuous quality improvement. Why PALTmed? At PALTmed, our work directly supports clinicians who care for older adults across post-acute and long-term care settings. We foster a collaborative, flexible, and mission-driven culture where employees are empowered to improve systems, share knowledge, innovate, and make a lasting impact. Work Environment Fully remote position Flexible work environment 40-hour work week with core collaboration hours of 10:00 a.m.–4:00 p.m. ET Occasional travel required Join Our Team If you’re passionate about customer service, process improvement, and creating an effective certification experience for health care professionals, we’d love to hear from you. To apply, please submit your resume and cover letter to hr@paltmed.org.

Owings Mills, MD, Please note relocation is not available for this role. This is a hybrid role (not fully remote) - employees must be local so they can work from our Maryland home office two days per week (with the other three days working from home). Please include a cover letter with your application. Applications without one will not be considered. POSITION SUMMARY DESCRIPTION: The Member Services Coordinator assists with AAP daily operations by coordinating member transactions, maintaining database integrity, supporting foundation activities, and providing responsive customer service. This role ensures accurate processing of dues, registrations, and group memberships while supporting reporting and operational workflows across the organization. DUTIES & RESPONSIBILITIES: Process membership applications, renewals, and dues, including group and academic partner memberships. Answer the phone and respond using the frequently asked questions and/or forward the phone to the appropriate staff person. Respond to member and prospective member inquiries by phone and email, providing professional and timely customer service. Maintain and update the association management system (AMS) to ensure accurate member records and data integrity. Process event registrations and payments, trouble shoot registration problems, and support meeting-related data management. Support foundation operations by tracking donations, grants, and scholarship applications. Assist with scholarship and grant review processes and award tracking. Prepare donor acknowledgments and maintain foundation records and statements. Support integration and data coordination between membership, meetings, and education platforms. Track returned dues mailings and attempt to locate new addresses. Manage the lapsed member list. Yearly, update the program director, chair, and coordinator list serve. Assist the Membership Engagement Manager with the Membership Engagement Committee and the Diversity Subcommittee. Order and maintain office supplies and stamps. Other duties as assigned. QUALIFICATIONS: Bachelor’s degree preferred or equivalent work experience 0-3 years of experience in association operations, customer service, or administrative support Strong attention to detail and data management skills Excellent customer service and communication skills Ability to manage multiple tasks and deadlines Strong organizational and problem-solving skills Proficiency in Microsoft Office applications required Experience with databases preferred The AAP provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. The AAP complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities or conducts business . This is not a contract.  The description and duties as they relate to this position are subject to change as reasonable business necessity dictates.  In the event of such changes, a new job description may be created. AAP offers a competitive compensation and benefits package designed to support your health, financial security, and work–life balance. Benefits include: health and dental insurance, short-term and long-term disability coverage, paid vacation and sick leave, and a generous 401(k) contribution equal to 7% of your annual salary, regardless of your own contributions We also prioritize flexibility and time to recharge. Our office closes between Christmas Eve and New Year’s Day (or an equivalent period for those who observe a different holiday). AAP supports a hybrid work environment, with two in-office collaboration days and three remote workdays each week.