Nationwide, Position Summary
The Vice President of Information Technology (VP) is responsible for APMP’s technology vision, digital strategy, and the overall health and growth of its global membership and community. This role oversees both the IT function and the membership department, ensuring that APMP’s systems, data, platforms, and member facing services operate cohesively to support organizational goals and deliver exceptional member value.
The VP serves as the primary steward of APMP’s technology roadmap, digital innovation strategy, and membership experience. The role drives digital transformation across the organization, leveraging emerging technologies including artificial intelligence to improve operational efficiency, enhance member engagement, and provide data-driven insights that support APMP’s global growth.
This role functions as both an individual contributor and manager, balancing hands-on responsibilities with the oversight and development of team members.
Key Responsibilities
Executive Leadership & Strategy
Serve as a strategic advisor to the CEO and leadership team on technology, digital transformation, AI adoption, and membership trends.
Develop and execute multiyear IT and membership strategies aligned with APMP’s mission, growth goals, and member needs.
Lead organizational digital transformation initiatives to improve operational efficiency, data insights, and member engagement.
Provide executive oversight for technology budgets, vendor relationships, and major technology investments.
Ensure technology initiatives directly support member acquisition, retention, learning programs, certification growth, and global community engagement.
Information Technology & AI Innovation & Operational Support
Lead and manage APMP’s complete technology ecosystem, including the AMS/CRM, CMS/website, LMS, data infrastructure, and other digital platforms.
Oversee and support the day-to-day IT operations of the organization, ensuring staff have reliable access to systems, tools, infrastructure, and technical support required to perform their work effectively.
Manage routine IT needs such as system administration, troubleshooting, user support, software management, integrations, and vendor coordination.
Drive continuous improvement across digital systems, processes, and analytics capabilities.
Identify and implement emerging technologies, including artificial intelligence, automation, and advanced analytics, to improve organizational efficiency and enhance the member experience.
Membership Strategy & Operations
Lead the membership department, including strategy development, operations, data quality, and service excellence.
Oversee membership growth, retention, engagement programs, and global member experience.
Partner with chapters, volunteers, and global membership stakeholders to strengthen engagement and support.
Monitor membership trends, behaviors, and analytics to inform strategic decision-making.
Oversee dues structure, renewal processes, onboarding programs, and member support workflows.
4. Team Leadership & Organizational Collaboration
Manage and mentor IT and membership staff, fostering a collaborative, high-performance culture.
Partner with internal and external stakeholders to deliver technology solutions and membership value.
Serve as a translator between technical and nontechnical stakeholders to align business needs with system capabilities.
Qualifications
Required
Bachelor’s degree in Information Technology, Data Science, Management Information Systems, or related field.
7+ years of progressively responsible experience in IT leadership, digital strategy, association management systems, or enterprise technology.
3+ years of leadership experience overseeing teams, budgets, and organization wide projects.
Experience with association technology platforms (AMS/CRM, LMS, CMS) and data governance.
Familiarity with AI technologies, automation tools, and data-driven digital platforms.
Excellent communication, strategic thinking, leadership, and relationship-building skills.